GitHub Community
GitHub Support does not respond even after 40 days #23989
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Yes: GitHub Support does not respond even after 40 days. I can’t get support from community about my issue; It’s about the repo which includes someone’s PII without agreement. How long did it take to respond when you created a ticket on GitHub? Is this general timeframe? |
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Replies: 53 comments 33 replies
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👋 Welcome! That does sound a bit old, depending on the team that needs to deal with it. I’ve flagged your ticket for them anyway in case it got lost. Hopefully you’ll hear back soon. |
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I'm not getting any response from GitHub Support either. This is now the only way to say anything directly to GitHub and it's like speaking to a wall. Does anyone even care? |
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A bit old? 40 days?The company does not give a crap about it's customers like every other mega company on the planet. More revenue, more margin, less quality, less service. Welcome to the herd you silly little sheep. Now BAAHHHHHH like the other sheep damnit! |
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How do you get GitHub support to respond? |
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Did you get a reply? |
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I'm having the same issue. Have had a paid team account for 7-8 years.. with 15 users... and the only ticket ever raised has remained un-responded to in over 3 weeks now, despite numerous followup. I'm told gitlab has much better support, anybody to confirm that?. |
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@canuckjacq short of you flagging everything by hand... what long-term solution do you propose? |
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I'm also affected here. 27 days and no response.
and meanwhile, I can't merge any pull requests because they don't trigger the necessary automated testing. |
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How did it go? Did you get a reply by now? |
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How did you resolve it? I have the same issue, waiting for the last 8 days. |
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I'm also have this problem and its been 4 days they not answered ! |
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Unfortunately I think the priority on these issues are low to none. I have two tickets open with no reply. Since my accout is relatively new I wonder if i should just delete and recreate at this point. |
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I am waiting as well on the 19th day now. |
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And now? |
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This does not give me hope. 15 hours after opening a ticket, I was surprised that it was unanswered. I hope I don't have to wait weeks |
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I'm here after 5 days ;( Did you have any luck? |
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Loool @dr-nyt billing issues suck with GitHub. It took about 10 days, but I removed the card and changed to PayPal. I did this severally and something eventually worked and I was able to use PayPal to pay for copilot. Although, that happened long before I got any response from them. |
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So I got feedback on my bug report after 13 days, stating that it seems resolved, which it was at the time checking, because the automation ran before they checked. I don’t know how to convey this without writing an essay for context… basically too little too late. |
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13 days ? Wow! |
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Move To Gitlab |
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Waiting 4 days already to resolve the issue with Copilot payment, no answer... I want to give you my money @github-staff and you're not making it easy 😄 |
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Did you try the payment again? |
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No success
Updating doesn't help |
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I am getting the same error. No response. |
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6 days here, the copilot subscription that i've paid for a year 3 months ago has somehow ended and nobody is there to fix the issue. This isn't a bug or a hard to solve problem, it looks like the support mechanism in here does not work as it should |
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when i say "this isn't a bug", nobody answers for the ticket and this is the problem. If somebody would have said "this would take 2-3 days to fix it" this would've been totally ok, which is currently not the situation. |
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Yeah, the support system here is not the greatest. It took me about a month just to solve an issue with emails on GitHub education, to be fair 7 of those days was on me but the rest was just waiting for the initial response, after the initial response it only took a few hours for them to respond to any new messages I sent. |
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I've been waiting for two weeks and heard nothing. This is so painful 😩 I was hoping it was just me, but clearly not! @canuckjacq any chance you can help with flagging my ticket too pls 🙏🏿 |
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I'm waiting for 32days now :( Heck, I've even opened the exact same ticket again 14days ago in case it got lost or something and still nothing. I guess GitHub/NPM is just being very slow now. |
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Just so that good things are shared as well, I was super impressed on my last ticket. Got a meaningful response within the first 4 hours and my issue was solved. |
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Its very weird because it seems like it depends on the cause. Some topics/subjects get resolved in an hour or two. And others, seems not to be resolved until months later if at all. 33days today : d |
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Still no answer... Over 1 month ago! |
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Been 39days for me today : p |
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Yay, GitHub responded after 39days and fixed the issue immediately ^^ They had to redirect the issue to NPM that's why it took soo long - I think an improvement would be to give some headup to the user on the steps since waiting over a month is a heck long time. |
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Hey GitHub team, my account has been suspended for around 3 weeks. Some weeks ago, I was tagged in a spam issue with multiple people, the issue was on a repository that I never interacted with. Please, can you help me with this? original ticket: #2605933 |
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Hey Github team! Ticket: #2640965 |
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Dear GitHub Support Team, I am reaching out regarding an issue with my GitHub account that I believe requires your attention. Upon attempting to access my account from incognito mode or any other page where I am not authenticated with GitHub, I consistently encounter a 404 "page not found" error. Additionally, I have received a message stating that my account has been flagged. This has greatly hindered my ability to effectively collaborate with my team, utilize GitHub Copilot, and engage in the application process for various positions. Given the importance of GitHub in my daily workflow, particularly in light of job applications and team collaboration, I kindly request a thorough investigation into the status of my account. Restoring full access to my account would greatly facilitate my productivity and enable me to continue contributing to projects. Ticket: #2610547 |
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github support any response for my ticket #2674727. I put a ticket a several day ago. Any ideas why? |
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Started a ticket beginning of Feb. This ticket went off into never never land , so I created another one. So far no response |
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Dear Github Support Team, Ticket: 2677699 I am waiting more than 2 weeks. |
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Dear Github Support Team, Tickets: 2632147, 26670640 Please restore my account 🥲🥲🥲🥲🥲 |
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Dear Github Support Team, Tickets: 96233420 Please restore my account 🥲🥲🥲🥲🥲 |
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i am still waiting for response from past 15 days ,, my worst decision was to make a Github Account since i have already suffered a lot from Github ,,,, i just Wanted to Mirror Gitlab Repos to Github and secure a Username ,,,, i just created a Account with Duck Email Addresss ,,, Gitlab & other social media sites accepted that account but github banned my account after some days ,,, i opened a Ticket to explain from my side but no response. My Experience on Github has Become Bad to Worst. i have only used 2 Git Repo Hosting Platforms , One is Github & Another is Gitlab ,,,, And Gitlab is 100X More Better than This Platform in Every Aspects. This Platform is Just Overrated & Over Crowded.... my Ticket id : #2702944 |
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Dear GitHub Support Team, Ticket: 2695534 Please restore my teammate's account. 🥲🥲🥲🥲🥲 Thank you. |
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Hi @htthao19 Thank you for your patience. The community is unable to assist with nor escalate your ticket, but we can assure you it is in the right place. It will be answered in the order it was received based on our team's resources and the amount of tickets ahead of yours. We appreciate your understanding! In the future, please only open 1 ticket per incident. As no other Community Discussions team members will be able to provide additional help with account related questions I am going to close this discussion. Thank you! |
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Dear github, please help me, my account got hacked and I have created a ticket regarding this, but there has been no response until now. My Ticket Number: #2709239 Also, that account has access to GitHub Pro through GitHub Education, and I believe the hacker took advantage of my GitHub Education access. Thank you |
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Hi @Nonom32 Thank you for your patience. The community is unable to assist with nor escalate your ticket, but we can assure you it is in the right place. It will be answered in the order it was received based on our team's resources and the amount of tickets ahead of yours. We appreciate your understanding! In the future, please only open 1 ticket per incident. No other Community Discussions team members will be able to provide additional help with account related questions. Thank you! |
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Dear Github Support Team and community members, Please restore my teammate account. His account is flag and not visible for other user. He is waiting more than a week but still not getting response from GitHub team🥹🥹🥹. Tickets: #2718458 |
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Dear Github Support Team and community members, Hopefully I can get my account restored, he's very important to me and I've been waiting for a week. Ticket ID: 2722692 |
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Hello, on 12/4/2024, My github account has been suspended and I am reaching out to support . The github account has everything which I have achieved in tech till now. Deleted account username - shivamgupta8482 I can't lose the account. I request anyone to please suggest what should I do in this case? |
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Keep an eye on your email and GitHub notifications for updates from their support team. They should provide information on the status of your appeal and any further steps you need to take |
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and others
👋 Welcome!
That does sound a bit old, depending on the team that needs to deal with it. I’ve flagged your ticket for them anyway in case it got lost. Hopefully you’ll hear back soon.